Please note that we can ONLY Refund or Reschedule Booked tests under the following criteria:
• Your flight is cancelled or rescheduled by your airline prior to your appointment time (proof of flight cancellation/reschedule required)
• For medical reasons (requires a certified letter from your physician or GP)
• Quarantine or entry restrictions in your destination country change prior to your appointment time (as per the UK Government Foreign Travel website)
• Any other reasons for cancellation will incur a cancellation admin fee of £50
• All requests/changes/ mistakes in your results must be notified to us with at least 24hrs notice before your flight time, we do not hold responsibilities if you did not check your results and informed us on time to make the changes.
• Refunds can take up to 7 days to reach your account